ae365 Privacy Policy

1 Overview

ae365 ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at https://ae365.io. This Privacy Policy describes how ae365 collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "the User", "the Player") who visit, register on, or otherwise interact with the ae365 platform.

ae365 is committed to protecting the privacy of its players and to complying with applicable data protection principles. We process your personal data only for the purposes described in this policy, retain it only for as long as necessary, and apply appropriate technical and organisational security measures to safeguard it against unauthorised access, loss, or disclosure.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together constitute the full framework governing your use of ae365. By creating an account and using the ae365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2 Data We Collect

ae365 collects the following categories of personal data, depending on the nature of your interaction with the platform:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (for mandatory 21+ age verification)
• Gender
• Residential address (including district, city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address
• Mobile phone number
• Chosen username and encrypted password

2.2 Identity Verification (KYC) Documents

• Scanned copy or photograph of National Identity Card (NID), passport, or driving licence
• Proof of residential address (utility bill or bank statement dated within the last three months)
• Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account screenshots)
• Selfie photograph holding photo ID, as directed by our compliance team

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references
• bKash, Nagad, Rocket, or Upay mobile number linked to transactions (no full account credentials are stored)
• Account balance history
• Bonus and promotional credit records

2.4 Gaming and Betting Activity Data

• Bet placement records (game type, market, stake amount, odds, outcome)
• Casino session logs (game title, provider, session duration, wager amounts, wins and losses)
• Responsible gaming tool settings (deposit limits, session time limits, self-exclusion status)
• Bonus wagering progress records

2.5 Technical and Device Data

• IP address and approximate geolocation (derived from IP)
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, features accessed, and interaction patterns within the platform
• Cookie identifiers and similar tracking technology data (see Section 7)

2.6 Communications Data

• Content of support messages, live chat transcripts, and email correspondence
• Complaint and dispute records
• Responses to surveys or feedback forms (where voluntarily completed)

3 How We Collect Your Data

ae365 collects personal data through the following means:

3.1 Direct Collection

Data you provide directly to ae365 when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or interact with any feature of the ae365 platform that requires input from you.

3.2 Automated Collection

Data collected automatically as you navigate and use the ae365 platform, including through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, session data, and behavioural interaction data as described in Section 2.5 and Section 7 of this policy.

3.3 Third-Party Sources

ae365 may receive data about you from third-party sources in limited circumstances, including:

• Identity verification providers: Third-party KYC services that cross-reference the documents you submit against authoritative data sources
• Payment processors: bKash, Nagad, Rocket, and Upay may confirm transaction status and account ownership details to ae365 as part of payment processing
• Fraud prevention services: Third-party services that flag IP addresses, device fingerprints, or account patterns associated with fraudulent activity

4 How We Use Your Data

ae365 uses the personal data it collects for the following purposes:

• Account creation and management: To register your ae365 account, verify your identity, maintain your account settings, and deliver the services you have requested.
• Age and identity verification: To confirm that you meet the mandatory minimum age requirement of 21 years and that the information provided at registration is accurate.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions associated with your account.
• Responsible gaming compliance: To monitor your gaming activity against any self-imposed limits you have set, to identify patterns that may indicate problem gambling behaviour, and to apply platform-wide responsible gaming safeguards.
• Anti-money laundering (AML) and fraud prevention: To detect, investigate, and prevent money laundering, fraudulent transactions, account takeover attempts, and other illegal activity on the platform.
• Customer support: To respond to your enquiries, resolve complaints and disputes, and improve the quality of our support services.
• Platform security: To monitor for unauthorised access, protect user accounts, and maintain the integrity and stability of the ae365 infrastructure.
• Legal and regulatory compliance: To fulfil any reporting or record-keeping obligations imposed on ae365 by applicable law or by competent authorities.
• Service improvement and analytics: To analyse aggregated, anonymised usage patterns and improve the features, performance, and user experience of the ae365 platform.
• Promotions and communications: To notify you of bonuses, promotions, and platform updates relevant to your account — where you have not opted out of such communications.

5 Legal Basis for Processing

ae365 processes your personal data on the following legal bases:

5.1 Contractual Necessity

Processing your registration data, KYC documents, payment information, and gaming activity records is necessary for ae365 to perform the contract it has entered into with you — namely, the provision of online betting and casino services under our Terms & Conditions. Without this processing, ae365 cannot open or maintain your account or deliver the services you have requested.

5.2 Legal Obligation

Certain processing activities — particularly KYC verification, AML monitoring, and transaction record-keeping — are required by law. ae365 is obligated to conduct these activities regardless of individual consent.

5.3 Legitimate Interests

ae365 processes technical and device data, session logs, and fraud-detection data on the basis of its legitimate interests in maintaining platform security, preventing fraud, and improving its services, provided those interests are not overridden by your fundamental privacy rights.

5.4 Consent

Where ae365 sends you promotional communications by email or in-platform notification, we do so on the basis of your consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent for marketing communications does not affect processing carried out under other legal bases.

6 Sharing Your Data

ae365 does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:

6.1 Payment Processors

Your mobile number, transaction reference, and amount are shared with your chosen payment provider (bKash, Nagad, Rocket, or Upay) to the extent necessary to process each deposit or withdrawal. ae365 does not store your full bKash or Nagad account PIN or password.

6.2 KYC and Identity Verification Providers

Identity documents submitted during account verification may be shared with third-party KYC service providers for the purpose of document authenticity checks and age verification. These providers are contractually bound to process your data only for the specified purpose and to maintain appropriate security standards.

6.3 Game Studios and Software Providers

When you play casino games, your session data (player ID, wager amounts, game outcomes) is processed by the relevant game studio — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to generate and record game results. Game studios are independent data processors operating under their own privacy frameworks. ae365 does not share your full name, NID, or financial account details with game studios.

6.4 Legal and Regulatory Authorities

ae365 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities where required to do so by applicable law, court order, or enforceable governmental request. ae365 will take reasonable steps to notify you of any such disclosure unless prohibited from doing so by law.

6.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of substantially all assets of ae365, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your data is processed as a result.

7 Cookies & Tracking Technologies

ae365 uses cookies and similar tracking technologies on its platform to support essential functionality, improve user experience, and carry out analytics. A cookie is a small text file stored on your device by your web browser when you visit ae365.

7.1 Types of Cookies Used

7.2 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core features of the ae365 platform. Disabling functional cookies may result in loss of your saved preferences. Disabling analytics cookies does not affect your ability to use the platform but may limit ae365's ability to identify and resolve performance issues.

ae365 does not use third-party advertising cookies or behavioural targeting cookies to build advertising profiles or retarget you on external websites.

8 Data Retention

ae365 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, ae365 will securely delete or anonymise your personal data in accordance with its internal data disposal procedures. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated analytics purposes, as it can no longer be used to identify you.

9 Data Security

ae365 applies a layered approach to data security, employing both technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the ae365 servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing. ae365 does not store plaintext passwords.
• Two-Factor Authentication (2FA): ae365 requires 2FA on all player accounts to prevent unauthorised login even if your password is compromised.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. ae365 employees are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: ae365 operates automated monitoring systems that detect and alert on suspicious access patterns, brute-force attempts, and other anomalous activity.
• Secure Data Centres: Player data is stored on servers located in secure, access-controlled facilities with redundant power and network infrastructure.

You are responsible for keeping your ae365 login credentials, two-factor authentication codes, and the device you use to access the platform secure. ae365 will never ask you to share your full password, bKash PIN, Nagad PIN, or any similar sensitive credential via email, live chat, or any other communication channel.

10 Your Rights Over Your Data

As a player registered on the ae365 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact ae365 at [email protected] with your registered account email address and a description of your request. ae365 will respond within a reasonable timeframe, typically within 30 days of receipt.

10.1 Right of Access

You have the right to request a copy of the personal data ae365 holds about you, along with information about how it is used and with whom it is shared. ae365 will provide this information in a clear and structured format.

10.2 Right to Rectification

If any personal data ae365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your ae365 account settings; other corrections may require submission of updated documentation.

10.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Please note that ae365 may be required to retain certain data for legal or regulatory compliance purposes even after an erasure request, in which case ae365 will inform you of the extent to which your request can be fulfilled.

10.4 Right to Restriction of Processing

In certain circumstances — for example, while ae365 is verifying the accuracy of data you have disputed — you may request that ae365 restrict its processing of your personal data to storage only.

10.5 Right to Data Portability

Where ae365 processes your personal data on the basis of your consent or contractual necessity, you have the right to receive that data in a structured, commonly used, machine-readable format and to transmit it to another service provider where technically feasible.

10.6 Right to Object

You have the right to object to ae365's processing of your personal data where that processing is carried out on the basis of legitimate interests. You also have the right to object at any time to the processing of your data for direct marketing purposes, which ae365 will honour immediately upon receipt of your objection.

10.7 Right to Withdraw Consent

Where ae365 processes your data on the basis of your consent — for example, to send you promotional communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal was received.

11 Minors and Age Restriction

ae365 strictly prohibits access by individuals under the age of 21. The ae365 platform is not directed at, and does not knowingly collect personal data from, persons under 21 years of age. Age verification is a mandatory step in the account registration process, and ae365 applies active monitoring to detect accounts that may have been opened by underage individuals.

If ae365 discovers or is notified that a player account was created by a person under the age of 21, the account will be immediately suspended. All personal data associated with that account will be deleted as soon as the minimum legal retention period has elapsed, and no winnings generated during the period of underage access will be paid out.

If you are a parent or guardian and believe that a minor in your care has accessed ae365, please contact us immediately at [email protected] so that the account can be investigated and closed without delay.

12 Third-Party Links and Embedded Content

The ae365 platform may display content or functionality provided by third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) embedded within the ae365 interface. When you interact with embedded game content, the relevant studio may independently collect certain session data as described in Section 6.3. ae365 has no control over and accepts no responsibility for the privacy practices of third-party game studios.

ae365 does not include links to external third-party websites within the ae365 platform. If you navigate away from ae365 to any external site, your activity on that site will be governed by that site's own privacy policy, and ae365 accepts no responsibility for the collection or use of your data by external parties.

13 Changes to This Privacy Policy

ae365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services available on the platform. When material changes are made, ae365 will notify registered players by displaying a prominent notice on the ae365 platform, by sending an email to the address registered on the player's account, or both.

The revised Privacy Policy will specify the date on which it takes effect. Your continued use of the ae365 platform after the effective date of any revision constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you must cease using the platform and request account closure as described in our Terms & Conditions.

The most current version of this Privacy Policy will always be accessible at https://ae365.io/privacy-policy. ae365 recommends that all players review this policy periodically, particularly before making deposits or engaging with new platform features.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ae365 handles your personal data, please contact our support team using the details below:

All data protection enquiries are handled in English. ae365 support operates 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). Please include your registered account email address and a clear description of your request when contacting us about a data subject rights request so that we can verify your identity and respond efficiently.